1. About Coolcard
Coolcard is a gift card trading platform that allows users to check gift card rates, submit gift card orders, upload gift card images, track order status, receive payment updates, manage withdrawal records, contact support, and use referral or VIP-related features.
Coolcard may review, approve, reject, delay, or request additional information for any gift card order based on verification results, risk review, card status, image quality, receipt validity, duplicate submission, or platform rules.
2. Account Use
You are responsible for keeping your account information accurate and secure, including your email address, phone number, profile information, payment details, payout account details, and login credentials. You are responsible for all activity that occurs through your account.
You must not share your password, verification code, or account access with unauthorized persons. If you suspect unauthorized access, contact Coolcard support immediately.
3. Eligibility
You must be legally allowed to use Coolcard and to submit gift card information for trading. You must not use Coolcard if prohibited by applicable laws, platform rules, or regulatory restrictions. Coolcard is not intended for children.
4. Gift Card Trades
Before submitting an order, review the displayed gift card category, country or region, value, type, rate, processing speed, currency, and estimated payout. You must only submit gift cards that you are authorized to trade.
Clear gift card images, receipts, PINs, claim codes, and other supporting details may be required. By submitting an order, you confirm that the submitted information is accurate, complete, and authorized for trading.
5. Rates and Estimated Payouts
Gift card rates may change based on card type, region, market conditions, processing speed, risk level, and platform rules.
The estimated payout shown before submission is for reference and may be subject to verification, final review, or correction if information is inaccurate, incomplete, duplicated, invalid, or inconsistent with the selected card details. Coolcard may update rates at any time.
6. Order Review and Status
All gift card orders are subject to review. Status may include Submitted, Pending, Processing, Checking, Completed, Success, Rejected, Paid, or similar states.
Orders may be delayed due to manual review, unclear images, incorrect category, region mismatch, invalid code, missing receipt, duplicate submission, system issues, payment review, risk review, or third-party service delays.
7. Rejected Orders
An order may be rejected for reasons including a used or redeemed card, invalid card, incorrect category, region mismatch, unclear or incomplete images, missing or invalid receipt, incomplete or incorrect PIN or code, duplicate submission, suspicious activity, unauthorized submission, failed verification, or failed risk review.
Where available, Coolcard may provide a rejection reason for user reference.
8. Payouts and Withdrawals
Approved payouts may be reflected in the user’s wallet, payment records, or withdrawal records after successful verification. Users may request withdrawals to a saved payout or bank account where available.
Users are responsible for accurate bank and payout information. Coolcard is not responsible for delays, failed withdrawals, or incorrect payments caused by inaccurate or incomplete user-provided information. Processing times may vary due to manual review, banking networks, payment providers, risk checks, maintenance, or compliance review.
9. Payment Password or Authorization
Coolcard may require a login password, payment password, payment PIN, or another verification method to authorize withdrawal or sensitive account actions. Coolcard may delay or block requests when suspicious activity, unauthorized access, or account security risk is detected.
10. Bank and Payout Account Information
Users may add or manage payout accounts for withdrawals and must only add information they own or are authorized to use. Coolcard may verify, reject, delay, or remove payout accounts that appear inaccurate, suspicious, unauthorized, or inconsistent with platform rules.
11. Wallet, Payment, and Transaction Records
Wallet balances, payment records, withdrawal records, order records, reward records, and transaction histories are maintained for user reference, support, accounting, dispute resolution, anti-fraud, and platform security. Coolcard may correct or adjust records if an error, duplicate transaction, invalid order, system issue, or fraud risk is discovered.
12. Referral Rewards, Trade Rewards, and VIP Benefits
Coolcard may offer referral rewards, trade rewards, VIP points, VIP levels, bonuses, promotions, or other benefits, subject to specific rules, eligibility requirements, trading conditions, and verification.
Coolcard may delay, cancel, adjust, or remove benefits when abuse, fake accounts, invalid trades, duplicate activity, suspicious behavior, or a violation is detected. Benefits may not be available for every user, region, trade, or promotion.
13. Messages and Customer Support
Coolcard may provide in-app messages, notifications, support chat, and support records to help users track orders, withdrawals, account activity, and service updates. Records may be retained to resolve disputes, answer questions, improve service quality, and protect Coolcard. Response times may vary.
14. Verified Staff
Coolcard may display verified staff or support representatives inside the app. Users should communicate only through official Coolcard channels and should not share passwords or verification codes. Coolcard will not ask users to share passwords through unofficial channels.
15. Prohibited Activities
Users must not:
- Submit cards they are not authorized to trade
- Submit stolen, fraudulent, altered, invalid, or already redeemed cards
- Submit the same card multiple times
- Upload edited, misleading, unclear, or false images
- Provide false account, order, or payout information
- Abuse referral rewards, VIP benefits, promotions, or bonuses
- Create fake or duplicate accounts for abuse
- Attempt to manipulate rates, payouts, or records
- Use Coolcard for fraud, money laundering, illegal activity, or unauthorized transactions
- Harass staff or abuse customer support
- Attempt to access, damage, reverse engineer, or disrupt Coolcard systems
16. Risk Review, Account Limitation, and Suspension
Coolcard may limit, suspend, restrict, or close accounts that violate this Agreement, create risk for the platform, submit suspicious orders, abuse rewards, provide false information, or engage in unauthorized or fraudulent activity. Coolcard may pause orders, delay payouts, or request additional verification during risk review.
17. Account Deletion
Users may request account deletion through the app where available or by contacting coolcard@coolcarding.com.
Deletion may result in loss of account login, profile information, wallet visibility, order and withdrawal history access, rewards, VIP benefits, saved payout details, and support history access. Some records may be retained where necessary for legal, accounting, compliance, fraud prevention, security, or dispute resolution purposes.
18. Service Availability
Coolcard may update, suspend, limit, or modify services due to maintenance, system upgrades, security issues, payment provider availability, business decisions, compliance requirements, or other operational reasons. Coolcard does not guarantee that all features will be available at all times or in all regions.
19. App Updates and Changes
Coolcard may release app updates, feature changes, security improvements, design changes, or policy updates. Users may need to update the app to continue using certain features.
20. Disclaimer
Coolcard works to provide a clear and reliable trading experience, but gift card verification, payment processing, banking networks, and third-party services may involve delays, errors, or external factors outside Coolcard’s direct control.
Coolcard is not responsible for losses caused by inaccurate user information, unauthorized account access, invalid gift cards, incorrect payout details, third-party service delays, or user violation of this Agreement.
21. Changes to This User Agreement
Coolcard may update this Agreement from time to time. When changes are made, we may update the “Last updated” date or notify users through the app where appropriate. Continued use of Coolcard after changes means you accept the updated Agreement.
22. Contact Us
For questions about this Agreement, your account, an order, a withdrawal, or support, email coolcard@coolcarding.com or visit the Support page.