1. Information We Collect
We may collect the following types of information when you use Coolcard:
Personal Information
- Name or nickname
- Email address
- Phone number
- Username or user ID
- Profile photo or avatar
- Invite code or referral information
- Account profile information
Account and Login Information
- Login records
- Account activity
- Password or authentication-related information
- Device and session information
- Login security settings
- Verification activity
Gift Card Order Information
- Gift card category or brand
- Gift card country or region
- Gift card value and type
- Selected processing speed
- Claim code, PIN, or related card information submitted by you
- Uploaded gift card photos, receipts, or related images
- Estimated payout and rate information
- Order ID, order status, notes, rejection reasons, trading history, and transaction records
Payment, Wallet, and Withdrawal Information
- Wallet balance and payment records
- Withdrawal amount, ID, status, and time
- Bank name, account number, payout account details, and account name
- Payout proof, notes, screenshots, and withdrawal history
Device, Security, and Technical Information
- Device identifiers and IP address
- App and operating system versions
- Crash logs, diagnostic data, usage activity, and security logs
- Push notification token and fraud-prevention data
Support, Communication, Rewards, and VIP Information
- Support messages and chat history
- Order- and withdrawal-related questions
- Staff communication records and support resolution records
- Invite code, referral activity, reward records, VIP level, VIP points, promotions, and bonuses
2. How We Use Your Information
Coolcard uses collected information to:
- Create, verify, secure, and manage user accounts
- Display gift card rates and estimated payouts
- Process and verify gift card orders and submitted images, receipts, PINs, or codes
- Track order status and provide payment and withdrawal updates
- Maintain wallet, payout, withdrawal, and trading records
- Process referral rewards, trade rewards, and VIP benefits
- Provide customer support and respond to disputes
- Send service, order, withdrawal, payment, support, security, reward, and promotional messages
- Prevent fraud, duplicate submissions, unauthorized activity, abuse, and suspicious behavior
- Protect and improve the security, stability, performance, and user experience of Coolcard
- Comply with applicable legal, regulatory, accounting, security, and operational requirements
3. Gift Card Images, Codes, and Order Content
Users may upload gift card images, receipts, claim codes, PINs, or related order details for verification and processing. These files and details are used for gift card order verification, fraud prevention, order review, customer support, dispute resolution, transaction record keeping, and platform security.
Users should only submit gift card information they are legally authorized to trade. Coolcard may reject or delay orders that appear invalid, duplicated, unclear, altered, unauthorized, suspicious, or inconsistent with platform rules.
4. Payment and Withdrawal Information
Coolcard may use payment and withdrawal information to process payout updates, maintain transaction records, support withdrawal requests, verify payout accounts, prevent fraud, and resolve disputes.
Users are responsible for providing accurate payout information. Incorrect bank account details, account names, or payment information may cause delays or failed withdrawals.
Some payment, wallet, withdrawal, and transaction records may be retained for security, accounting, anti-fraud, dispute resolution, legal, or operational purposes.
5. How We Share Information
Coolcard does not sell users’ personal information.
We may share limited information with trusted service providers only when necessary to operate, protect, or improve Coolcard, including cloud hosting and storage providers, database and infrastructure providers, payment or withdrawal processing partners, customer support tools, push notification providers, fraud prevention and security providers, analytics and crash reporting tools, professional advisers, legal authorities, regulators, or law enforcement where required by law or necessary to protect Coolcard, users, or others.
These service providers are expected to handle information securely and only for the purposes required to provide their services.
6. Data Security
We use reasonable technical and organizational measures to protect user information, including encrypted data transmission, access controls, internal permission management, security monitoring, and limited staff access based on role and business need.
However, no method of electronic transmission or storage is completely secure. Users are responsible for keeping login details, passwords, verification codes, and account access secure. If you believe your account has been accessed without permission, contact Coolcard support immediately.
7. Data Retention
We retain user information only for as long as necessary to provide our services, maintain trading and payment records, prevent fraud, resolve disputes, comply with legal or operational requirements, and protect the Coolcard platform.
Some order, payment, withdrawal, support, fraud-prevention, and security records may be retained even after account deletion when necessary for fraud prevention, transaction records, accounting or compliance, security protection, dispute resolution, legal or regulatory requirements, or platform protection.
8. Account and Data Deletion
Users may request account deletion or personal data deletion through the app where available or by contacting Coolcard support at coolcard@coolcarding.com.
After receiving a valid deletion request, Coolcard will review and process it according to applicable laws, security requirements, fraud-prevention needs, dispute resolution needs, and operational record-keeping requirements.
Deleting your account may result in loss of account access, wallet visibility, referral rewards, VIP benefits, order history access, and saved account information. Some transaction, fraud-prevention, support, and security records may be retained where required or permitted for legal, security, accounting, dispute, or compliance purposes.
9. User Choices and Rights
Users may contact Coolcard to access or correct account information, request account deletion, request personal data deletion, ask privacy-related questions, manage notification preferences where available, or contact support about order, withdrawal, or account issues.
10. Push Notifications and Messages
Coolcard may send push notifications and in-app messages related to order updates, withdrawals, payments, account security, support, referral rewards, VIP benefits, promotions, and important service notices. Users may manage notification preferences through device settings or app settings where available.
11. Third-Party Links and Services
Coolcard may contain links to third-party websites, support tools, payment partners, or related services. We are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of those third parties before using their services.
12. Children’s Privacy
Coolcard is not intended for children. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we may update the “Last updated” date or notify users through the app where appropriate. Continued use of Coolcard after changes means you accept the updated Privacy Policy.
14. Contact Us
For questions, requests, or concerns about this Privacy Policy or how your information is handled, email coolcard@coolcarding.com or visit the Support page.